Refund policy

60-Day Money-Back Guarantee

We want you to love your Calm Drum. If it isn't right for you, you have 60 days from the date of delivery to return it for a refund.

How to start a return
Email cascadesoundworks@gmail.com (or use our Contact page) with your order number and the item you'd like to return. We'll reply with the return address and instructions. Please contact us before sending anything back, so we can match your return to your order.

Return conditions
- Contact us within 60 days of delivery.
- Send the drum back in good condition with everything it came with (mallets, carry bag and accessories), packed securely. It's fine if it has been played.
- Return shipping is paid by the customer. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.
- Our original shipping is free, so nothing is deducted for it.

Refunds
Once we receive and check your return, we'll email you. Approved refunds are issued to your original payment method within 5 business days of receiving the return. Your bank or card provider may take a few extra days to post it.

Multi-drum orders
If your order received a buy-2 saving and you return one drum, the refund is the amount you paid for that drum after the discount.

Damaged, faulty or wrong items
If your drum arrives damaged or faulty, or isn't what you ordered, email us your order number and a photo. We'll send a replacement or refund you, and you won't pay any return shipping.

Exchanges
To change size or color, return the original under this policy and place a new order.

Gifts
If your drum was a gift, the recipient can contact us to start a return. The refund goes to the original payment method used for the order.

Non-returnable items
Digital downloads, such as the First Songs book and the printable gift card, can't be returned once delivered.

Contact
Cascade Soundworks
Email: cascadesoundworks@gmail.com
Phone: +1 972-765-9323
2028 Willowbend Dr, Red Oak, TX 75154, United States